Client support process
At Ferguson Technical Solutions, LLC, our client support process is designed to be both simple and comprehensive, consisting of six distinct phases. Each phase is dynamically tailored to fit the unique requirements of each client, ensuring a personalized and effective solution.
Phase 01.
Identify Needs
The journey begins with a deep understanding of the client’s venture, goals, and needs. This phase involves determining the optimal services and tools required. For established businesses seeking updated infrastructure or technologies, we focus on identifying solutions that align with their current operations and future objectives.
Phase 02.
Assess Possibilities
In this stage, we explore and introduce the best available tools, features, and resources. Whether it’s setting up a local database, developing web tools for real-time client interactions, or enhancing digital capabilities, we ensure that the solutions considered are ideally suited to the client’s objectives.
Phase 03.
Determine Plan
With the resources from Phase Two, we craft a strategic plan of action. This phase is about creatively and logically constructing the most effective path forward, taking into account all gathered information and possibilities.
Phase 04.
Implement Plan
This critical phase brings the plan into action. It involves the practical implementation of the strategies developed in the previous phase, marking the beginning of tangible changes and developments in the project.
Phase 05.
Review & Validate the Project
Upon reaching significant milestones, we engage in a thorough review with all stakeholders, including the client, to assess the progress and effectiveness of the implementation. This stage is crucial for ensuring that the project aligns with the client’s expectations and goals. **Project management and tracking tools are employed throughout the phases–tools such as Slack, Zoom, Google Workspace or MS 365 products.
Phase 06.
Finalize.
The final phase is reached only after a successful review and validation. Here, all parties involved sign off on the project, confirming that every stage has satisfactorily met the initial goals set out in Phase One.
Streamlined, Efficient, and Transparent
At Ferguson Technical Solutions, LLC, our approach is centered around simplicity, effectiveness, and cost-efficiency. We understand that every project is unique, and outcomes may vary based on project size and client investment. However, our process remains consistently client-focused and transparent:
Our process is straightforward: Request, Assess, Consult, Initiate, Finalize, and Continue (if required). This clarity ensures that you are always aware of what to expect and can trust in the efficiency and transparency of our services.
- Client Request: Every project begins with your request, where you outline your needs and goals.
- Comprehensive Assessment: We meticulously assess your request, considering all relevant factors to ensure a holistic approach.
- Consultation and Initial Costs: Following the assessment, we consult with you to clarify details and discuss the initial costs. This step involves transparent communication about expenses associated with time spent on the project and any out-of-pocket costs.
- Project Initiation: Upon agreement and initial payment, work on your project commences, guided by the outlined plan and objectives.
- Finalization and Final Payment: Once the project is complete, we conduct a final review with you. After your approval, the final payment is processed.
- Ongoing Support (if needed): Should there be a need for routine maintenance or updates, we offer continued support based on either a fixed flat rate or as-needed arrangements, depending on what works best for you.
